Returns and exchanges
Return & Exchange Policy
To ensure a smooth shopping experience for all our customers, please read our return policy before placing your order.
1. Return Period
Customers are allowed to return a product within 24 hours of receiving their order. Returns requested after 24 hours will not be accepted.
2. Mechanical Faults
If a product develops a mechanical fault within the return period, the customer may return the product for inspection.
If the fault is confirmed to be a mechanical error, we will replace the faulty toy with another toy of the same or equivalent value. No cash refund will be provided for confirmed mechanical faults.
3. Refunds
Where a refund is approved due to circumstances beyond our control, the customer will receive 70% of the original purchase price.
The remaining 30% covers applicable handling, processing, packaging, and other costs associated with the order.
4. Product Condition
Returned products must be in a condition suitable for inspection. Damage caused by misuse, improper handling, accidents, or failure to follow the product’s instructions may not qualify for a return or exchange.
5. Important Notice
Customers are encouraged to inspect and test their products immediately after receiving their orders and contact us within the 24-hour return period if there is any issue.
By placing an order with us, you acknowledge and agree to the terms of this Return & Exchange Policy.